Frequently Asked Questions

Everything you need to know about your Auter experience.

What is the typical shipping timeframe for domestic orders?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. Once shipped, you will receive a tracking number via email.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

How do I ensure I choose the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Are your materials sustainably sourced?

At Auter, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.